Response from the administration
Facture d’eau anormalement élevée à HLM
SEN’EAU
Khountou score
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Response details
- Reference
- SG-SENEAU-2025-0094
- Response date
- 24 April 2025 at 21:12
- Answered by
- Service des relations usagers
- Status
- Pending
- Category
- Billing
- Location
- HLM, Dakar
- Follow-up
- 26 views
Report summary
Facture d’eau anormalement élevée à HLM. Les riverains signalent la situation depuis plusieurs jours et demandent une intervention rapide.
Official response from the administration
Nous accusons réception de votre signalement.
Il a été transmis au service compétent qui procédera à une visite de constat dans les meilleurs délais.
Service des relations usagers – SENEAU
Actions taken
No action published yet.
Processing timeline
Report received
14 April 2025 – 11:36
Report registered on the Khountou.sn platform
Assigned to: Service des relations usagers
14 April 2025 – 13:36
The case was sent to the technical team
Response published
24 April 2025 – 21:12
Response published on the platform
Attachments / related documents
No attachment.
Citizen follow-up
- 26Views
- 5Found it useful
- 2Comments
- 3Shares