All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 11 | Pas d’eau au robinet depuis 3 jours à Mbao | SG-SENEAU-2025-0102 | 01 May 2025 | Service des relations usagers | Published | Water cut | 66 | View response |
| 12 | Pas d’eau au robinet depuis 3 jours à Mbao | SG-SENEAU-2025-0097 | 26 April 2025 | Service des relations usagers | Published | Water cut | 24 | View response |
| 13 | Coupures d’eau répétées à Diamaguène | SG-SENEAU-2025-0074 | 27 March 2025 | Direction générale | Published | Water cut | 73 | View response |
| 14 | Coupures d’eau répétées à Diamaguène | SG-SENEAU-2025-0073 | 26 March 2025 | Direction générale | Published | Water cut | 50 | View response |
| 15 | Coupures d’eau répétées à Hamo 5 | SG-SENEAU-2025-0071 | 24 March 2025 | Service technique | Updated | Water cut | 45 | View response |
| 16 | Coupures d’eau répétées à Hamo 5 | SG-SENEAU-2025-0070 | 23 March 2025 | Service technique | Pending | Water cut | 54 | View response |
| 17 | Coupures d’eau répétées à Diamaguène | SG-SENEAU-2025-0068 | 21 March 2025 | Direction générale | Updated | Water cut | 52 | View response |
| 18 | Pas d’eau au robinet depuis 3 jours à Sacré-Cœur | SG-SENEAU-2025-0067 | 21 March 2025 | Service des relations usagers | Published | Water cut | 70 | View response |
| 19 | Pas d’eau au robinet depuis 3 jours à Sacré-Cœur | SG-SENEAU-2025-0066 | 20 March 2025 | Service des relations usagers | Published | Water cut | 35 | View response |
| 20 | Pas d’eau au robinet depuis 3 jours à Fandène | SG-SENEAU-2025-0065 | 19 March 2025 | Direction générale | Updated | Water cut | 62 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant