All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 31 | Coupures d’eau répétées à Thiaroye | SG-SENEAU-2025-0005 | 18 January 2025 | Service des relations usagers | Published | Water cut | 84 | View response |
| 32 | Coupures d’eau répétées à Thiaroye | SG-SENEAU-2025-0004 | 17 January 2025 | Service des relations usagers | Published | Water cut | 22 | View response |
| 33 | Coupures d’eau répétées à Thiaroye | SG-SENEAU-2024-0417 | 10 January 2025 | Service des relations usagers | Published | Water cut | 53 | View response |
| 34 | Coupures d’eau répétées à Ndiarème | SG-SENEAU-2024-0409 | 04 January 2025 | Service technique | Updated | Water cut | 82 | View response |
| 35 | Coupures d’eau répétées à Ndiarème | SG-SENEAU-2024-0408 | 04 January 2025 | Service technique | Updated | Water cut | 80 | View response |
| 36 | Coupures d’eau répétées à Ndiarème | SG-SENEAU-2024-0402 | 30 December 2024 | Service technique | Published | Water cut | 33 | View response |
| 37 | Pas d’eau au robinet depuis 3 jours à Mermoz | SG-SENEAU-2024-0381 | 13 December 2024 | Service des relations usagers | Updated | Water cut | 32 | View response |
| 38 | Pas d’eau au robinet depuis 3 jours à Mermoz | SG-SENEAU-2024-0379 | 12 December 2024 | Service des relations usagers | Published | Water cut | 67 | View response |
| 39 | Pas d’eau au robinet depuis 3 jours à Mermoz | SG-SENEAU-2024-0374 | 06 December 2024 | Service des relations usagers | Updated | Water cut | 83 | View response |
| 40 | Pas d’eau au robinet depuis 3 jours à Plateau | SG-SENEAU-2024-0362 | 20 November 2024 | Service des relations usagers | Published | Water cut | 53 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant