All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 71 | Pas d’eau au robinet depuis 3 jours à Khombole | SG-SENEAU-2024-0264 | 18 August 2024 | Service des relations usagers | Published | Water cut | 29 | View response |
| 72 | Coupures d’eau répétées à Pikine Nord | SG-SENEAU-2024-0258 | 13 August 2024 | Service technique | Updated | Water cut | 90 | View response |
| 73 | Pas d’eau au robinet depuis 3 jours à Rufisque Est | SG-SENEAU-2024-0233 | 16 July 2024 | Direction générale | Pending | Water cut | 89 | View response |
| 74 | Pas d’eau au robinet depuis 3 jours à Rufisque Est | SG-SENEAU-2024-0232 | 16 July 2024 | Direction générale | Updated | Water cut | 56 | View response |
| 75 | Pas d’eau au robinet depuis 3 jours à Rufisque Est | SG-SENEAU-2024-0226 | 09 July 2024 | Direction générale | Pending | Water cut | 41 | View response |
| 76 | Coupures d’eau répétées à HLM | SG-SENEAU-2024-0221 | 26 June 2024 | Service des relations usagers | Published | Water cut | 55 | View response |
| 77 | Pas d’eau au robinet depuis 3 jours à Plateau | SG-SENEAU-2024-0219 | 24 June 2024 | Direction générale | Published | Water cut | 61 | View response |
| 78 | Coupures d’eau répétées à Diamaguène | SG-SENEAU-2024-0217 | 21 June 2024 | Service technique | Published | Water cut | 26 | View response |
| 79 | Coupures d’eau répétées à HLM | SG-SENEAU-2024-0216 | 20 June 2024 | Service des relations usagers | Published | Water cut | 82 | View response |
| 80 | Pas d’eau au robinet depuis 3 jours à Diamaguène | SG-SENEAU-2024-0215 | 19 June 2024 | Service des relations usagers | Published | Water cut | 40 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant