All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 101 | Débordement d’eaux usées à Grand-Yoff | SG-SENEAU-2025-0035 | 16 February 2025 | Service technique | Published | Sewage overflow | 77 | View response |
| 102 | Débordement d’eaux usées à Grand-Yoff | SG-SENEAU-2025-0034 | 15 February 2025 | Service des relations usagers | Published | Sewage overflow | 65 | View response |
| 103 | Débordement d’eaux usées à Grand-Yoff | SG-SENEAU-2025-0033 | 15 February 2025 | Service technique | Updated | Sewage overflow | 18 | View response |
| 104 | Eau trouble au robinet à Ouakam | SG-SENEAU-2025-0032 | 13 February 2025 | Service des relations usagers | Published | Water quality | 31 | View response |
| 105 | Eau trouble au robinet à Medina | SG-SENEAU-2025-0031 | 13 February 2025 | Direction générale | Published | Water quality | 59 | View response |
| 106 | Eau trouble au robinet à Ouakam | SG-SENEAU-2025-0030 | 12 February 2025 | Service des relations usagers | Updated | Water quality | 35 | View response |
| 107 | Débordement d’eaux usées à Grand-Yoff | SG-SENEAU-2025-0029 | 09 February 2025 | Service technique | Published | Sewage overflow | 67 | View response |
| 108 | Canal bouché à Pikine Nord | SG-SENEAU-2025-0028 | 08 February 2025 | Direction générale | Published | Blocked pipe | 31 | View response |
| 109 | Eau trouble au robinet à Ouakam | SG-SENEAU-2025-0027 | 07 February 2025 | Service des relations usagers | Updated | Water quality | 77 | View response |
| 110 | Canal bouché à Pikine Nord | SG-SENEAU-2025-0026 | 07 February 2025 | Direction générale | Published | Blocked pipe | 33 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant