All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 121 | Eau trouble au robinet à Parcelles Assainies | SG-SENEAU-2025-0015 | 29 January 2025 | Service des relations usagers | Pending | Water quality | 84 | View response |
| 122 | Canal bouché à Colobane | SG-SENEAU-2025-0014 | 26 January 2025 | Direction générale | Published | Blocked pipe | 79 | View response |
| 123 | Pas d’eau au robinet depuis 3 jours à Sacré-Cœur | SG-SENEAU-2025-0013 | 24 January 2025 | Service des relations usagers | Published | Water cut | 75 | View response |
| 124 | Pas d’eau au robinet depuis 3 jours à Sacré-Cœur | SG-SENEAU-2025-0012 | 24 January 2025 | Service des relations usagers | Updated | Water cut | 29 | View response |
| 125 | Eau trouble au robinet à Parcelles Assainies | SG-SENEAU-2025-0011 | 23 January 2025 | Service technique | Published | Water quality | 31 | View response |
| 126 | Eau trouble au robinet à Ouakam | SG-SENEAU-2025-0010 | 21 January 2025 | Direction générale | Published | Water quality | 81 | View response |
| 127 | Eau trouble au robinet à Ouakam | SG-SENEAU-2025-0009 | 21 January 2025 | Direction générale | Published | Water quality | 83 | View response |
| 128 | Eau trouble au robinet à Pikine Nord | SG-SENEAU-2025-0008 | 20 January 2025 | Service technique | Updated | Water quality | 81 | View response |
| 129 | Eau trouble au robinet à Pikine Nord | SG-SENEAU-2025-0007 | 19 January 2025 | Service technique | Published | Water quality | 90 | View response |
| 130 | Pas d’eau au robinet depuis 3 jours à Sacré-Cœur | SG-SENEAU-2025-0006 | 18 January 2025 | Service des relations usagers | Published | Water cut | 21 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant