All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 321 | Eau trouble au robinet à Thiès Nord | SG-SENEAU-2024-0235 | 18 July 2024 | Service des relations usagers | Published | Water quality | 30 | View response |
| 322 | Eau trouble au robinet à Thiès Nord | SG-SENEAU-2024-0234 | 17 July 2024 | Direction générale | Published | Water quality | 50 | View response |
| 323 | Pas d’eau au robinet depuis 3 jours à Rufisque Est | SG-SENEAU-2024-0233 | 16 July 2024 | Direction générale | Pending | Water cut | 89 | View response |
| 324 | Pas d’eau au robinet depuis 3 jours à Rufisque Est | SG-SENEAU-2024-0232 | 16 July 2024 | Direction générale | Updated | Water cut | 56 | View response |
| 325 | Canal bouché à Sacré-Cœur | SG-SENEAU-2024-0231 | 15 July 2024 | Service technique | Updated | Blocked pipe | 62 | View response |
| 326 | Débordement d’eaux usées à Golf Sud | SG-SENEAU-2024-0230 | 14 July 2024 | Service technique | Published | Sewage overflow | 54 | View response |
| 327 | Eau trouble au robinet à Thiès Nord | SG-SENEAU-2024-0229 | 13 July 2024 | Service des relations usagers | Updated | Water quality | 83 | View response |
| 328 | Canal bouché à Sacré-Cœur | SG-SENEAU-2024-0228 | 13 July 2024 | Service technique | Published | Blocked pipe | 52 | View response |
| 329 | Conduite percée à Wakhinane | SG-SENEAU-2024-0227 | 10 July 2024 | Service des relations usagers | Published | Pipe leak | 32 | View response |
| 330 | Pas d’eau au robinet depuis 3 jours à Rufisque Est | SG-SENEAU-2024-0226 | 09 July 2024 | Direction générale | Pending | Water cut | 41 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant