All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 151 | Fuite importante sur une conduite à HLM | SG-SENEAU-2024-0405 | 01 January 2025 | Direction générale | Updated | Pipe leak | 88 | View response |
| 152 | Débordement d’eaux usées à Colobane | SG-SENEAU-2024-0404 | 01 January 2025 | Direction générale | Updated | Sewage overflow | 66 | View response |
| 153 | Débordement d’eaux usées à Colobane | SG-SENEAU-2024-0403 | 30 December 2024 | Direction générale | Published | Sewage overflow | 43 | View response |
| 154 | Coupures d’eau répétées à Ndiarème | SG-SENEAU-2024-0402 | 30 December 2024 | Service technique | Published | Water cut | 33 | View response |
| 155 | Facture d’eau anormalement élevée à Thiaroye | SG-SENEAU-2024-0401 | 29 December 2024 | Service technique | Published | Billing | 85 | View response |
| 156 | Facture d’eau anormalement élevée à Thiaroye | SG-SENEAU-2024-0400 | 29 December 2024 | Service technique | Published | Billing | 26 | View response |
| 157 | Caniveau obstrué à Sébikotane | SG-SENEAU-2024-0399 | 28 December 2024 | Service des relations usagers | Published | Blocked pipe | 78 | View response |
| 158 | Eau trouble au robinet à Pout | SG-SENEAU-2024-0398 | 27 December 2024 | Service des relations usagers | Published | Water quality | 68 | View response |
| 159 | Eau trouble au robinet à Pout | SG-SENEAU-2024-0397 | 26 December 2024 | Service des relations usagers | Updated | Water quality | 18 | View response |
| 160 | Débordement d’eaux usées à Colobane | SG-SENEAU-2024-0396 | 26 December 2024 | Direction générale | Published | Sewage overflow | 39 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant