All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 141 | Conduite percée à Sébikotane | SG-SENEAU-2024-0415 | 09 January 2025 | Service des relations usagers | Updated | Pipe leak | 22 | View response |
| 142 | Facture d’eau anormalement élevée à Nguékokh | SG-SENEAU-2024-0414 | 08 January 2025 | Direction générale | Published | Billing | 51 | View response |
| 143 | Fuite importante sur une conduite à HLM | SG-SENEAU-2024-0413 | 07 January 2025 | Direction générale | Published | Pipe leak | 30 | View response |
| 144 | Fuite importante sur une conduite à HLM | SG-SENEAU-2024-0412 | 07 January 2025 | Direction générale | Updated | Pipe leak | 81 | View response |
| 145 | Eau trouble au robinet à Pout | SG-SENEAU-2024-0411 | 05 January 2025 | Service technique | Published | Water quality | 49 | View response |
| 146 | Conduite percée à Sébikotane | SG-SENEAU-2024-0410 | 05 January 2025 | Service des relations usagers | Not relevant | Pipe leak | 65 | View response |
| 147 | Coupures d’eau répétées à Ndiarème | SG-SENEAU-2024-0409 | 04 January 2025 | Service technique | Updated | Water cut | 82 | View response |
| 148 | Coupures d’eau répétées à Ndiarème | SG-SENEAU-2024-0408 | 04 January 2025 | Service technique | Updated | Water cut | 80 | View response |
| 149 | Caniveau obstrué à Sébikotane | SG-SENEAU-2024-0407 | 03 January 2025 | Service des relations usagers | Published | Blocked pipe | 69 | View response |
| 150 | Caniveau obstrué à Sébikotane | SG-SENEAU-2024-0406 | 02 January 2025 | Service des relations usagers | Updated | Blocked pipe | 20 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant