All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 201 | Débordement d’eaux usées à Fann | SG-SENEAU-2024-0355 | 14 November 2024 | Service technique | Published | Sewage overflow | 72 | View response |
| 202 | Pas d’eau au robinet depuis 3 jours à Plateau | SG-SENEAU-2024-0354 | 13 November 2024 | Service des relations usagers | Published | Water cut | 18 | View response |
| 203 | Facture d’eau anormalement élevée à Sacré-Cœur | SG-SENEAU-2024-0353 | 13 November 2024 | Service des relations usagers | Not relevant | Billing | 67 | View response |
| 204 | Facture d’eau anormalement élevée à Sacré-Cœur | SG-SENEAU-2024-0352 | 12 November 2024 | Service des relations usagers | Published | Billing | 20 | View response |
| 205 | Facture d’eau anormalement élevée à Thiès Nord | SG-SENEAU-2024-0351 | 12 November 2024 | Direction générale | Published | Billing | 22 | View response |
| 206 | Débordement d’eaux usées à Fann | SG-SENEAU-2024-0350 | 08 November 2024 | Service technique | Published | Sewage overflow | 81 | View response |
| 207 | Facture d’eau anormalement élevée à Sacré-Cœur | SG-SENEAU-2024-0349 | 07 November 2024 | Service des relations usagers | Published | Billing | 54 | View response |
| 208 | Facture d’eau anormalement élevée à Pout | SG-SENEAU-2024-0348 | 07 November 2024 | Direction générale | Updated | Billing | 20 | View response |
| 209 | Facture d’eau anormalement élevée à Pout | SG-SENEAU-2024-0347 | 06 November 2024 | Direction générale | Published | Billing | 49 | View response |
| 210 | Pas d’eau au robinet depuis 3 jours à Liberté 6 | SG-SENEAU-2024-0346 | 03 November 2024 | Service technique | Updated | Water cut | 87 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant