All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 231 | Coupures d’eau répétées à Parcelles Assainies | SG-SENEAU-2024-0325 | 14 October 2024 | Service des relations usagers | Published | Water cut | 76 | View response |
| 232 | Coupures d’eau répétées à Parcelles Assainies | SG-SENEAU-2024-0324 | 13 October 2024 | Service des relations usagers | Updated | Water cut | 88 | View response |
| 233 | Eau trouble au robinet à Keur Massar | SG-SENEAU-2024-0323 | 12 October 2024 | Direction générale | Published | Water quality | 18 | View response |
| 234 | Eau trouble au robinet à Keur Massar | SG-SENEAU-2024-0322 | 11 October 2024 | Direction générale | Published | Water quality | 61 | View response |
| 235 | Facture d’eau anormalement élevée à Fann | SG-SENEAU-2024-0321 | 10 October 2024 | Service technique | Published | Billing | 60 | View response |
| 236 | Facture d’eau anormalement élevée à Fann | SG-SENEAU-2024-0320 | 10 October 2024 | Service technique | Published | Billing | 65 | View response |
| 237 | Pas d’eau au robinet depuis 3 jours à Sangalkam | SG-SENEAU-2024-0319 | 10 October 2024 | Service technique | Published | Water cut | 22 | View response |
| 238 | Coupures d’eau répétées à Parcelles Assainies | SG-SENEAU-2024-0318 | 08 October 2024 | Service des relations usagers | Updated | Water cut | 39 | View response |
| 239 | Débordement d’eaux usées à Thiaroye | SG-SENEAU-2024-0317 | 07 October 2024 | Service des relations usagers | Published | Sewage overflow | 58 | View response |
| 240 | Débordement d’eaux usées à Thiaroye | SG-SENEAU-2024-0316 | 06 October 2024 | Service des relations usagers | Updated | Sewage overflow | 68 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant