All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 241 | Eau trouble au robinet à Keur Massar | SG-SENEAU-2024-0315 | 05 October 2024 | Direction générale | Published | Water quality | 83 | View response |
| 242 | Pas d’eau au robinet depuis 3 jours à Sacré-Cœur | SG-SENEAU-2024-0314 | 05 October 2024 | Direction générale | Published | Water cut | 62 | View response |
| 243 | Pas d’eau au robinet depuis 3 jours à Sacré-Cœur | SG-SENEAU-2024-0313 | 04 October 2024 | Direction générale | Not relevant | Water cut | 23 | View response |
| 244 | Facture d’eau anormalement élevée à Fann | SG-SENEAU-2024-0312 | 03 October 2024 | Service technique | Published | Billing | 46 | View response |
| 245 | Caniveau obstrué à Sangalkam | SG-SENEAU-2024-0311 | 03 October 2024 | Service technique | Pending | Blocked pipe | 83 | View response |
| 246 | Caniveau obstrué à Sangalkam | SG-SENEAU-2024-0310 | 02 October 2024 | Service technique | Published | Blocked pipe | 18 | View response |
| 247 | Débordement d’eaux usées à Thiaroye | SG-SENEAU-2024-0309 | 01 October 2024 | Service des relations usagers | Published | Sewage overflow | 55 | View response |
| 248 | Pas d’eau au robinet depuis 3 jours à Sacré-Cœur | SG-SENEAU-2024-0308 | 27 September 2024 | Direction générale | Published | Water cut | 53 | View response |
| 249 | Fuite importante sur une conduite à Sacré-Cœur | SG-SENEAU-2024-0307 | 27 September 2024 | Service des relations usagers | Published | Pipe leak | 79 | View response |
| 250 | Caniveau obstrué à Sangalkam | SG-SENEAU-2024-0306 | 26 September 2024 | Service technique | Published | Blocked pipe | 90 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant