All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 291 | Coupures d’eau répétées à Pikine Nord | SG-SENEAU-2024-0265 | 18 August 2024 | Service technique | Published | Water cut | 35 | View response |
| 292 | Pas d’eau au robinet depuis 3 jours à Khombole | SG-SENEAU-2024-0264 | 18 August 2024 | Service des relations usagers | Published | Water cut | 29 | View response |
| 293 | Fuite importante sur une conduite à Fann | SG-SENEAU-2024-0263 | 18 August 2024 | Service des relations usagers | Pending | Pipe leak | 61 | View response |
| 294 | Fuite importante sur une conduite à Fann | SG-SENEAU-2024-0262 | 17 August 2024 | Service des relations usagers | Published | Pipe leak | 47 | View response |
| 295 | Eau trouble au robinet à Wakhinane | SG-SENEAU-2024-0261 | 16 August 2024 | Direction générale | Updated | Water quality | 84 | View response |
| 296 | Conduite percée à Medina | SG-SENEAU-2024-0260 | 15 August 2024 | Direction générale | Published | Pipe leak | 25 | View response |
| 297 | Conduite percée à Medina | SG-SENEAU-2024-0259 | 14 August 2024 | Direction générale | Published | Pipe leak | 46 | View response |
| 298 | Coupures d’eau répétées à Pikine Nord | SG-SENEAU-2024-0258 | 13 August 2024 | Service technique | Updated | Water cut | 90 | View response |
| 299 | Conduite percée à Ouakam | SG-SENEAU-2024-0257 | 12 August 2024 | Service technique | Published | Pipe leak | 18 | View response |
| 300 | Conduite percée à Ouakam | SG-SENEAU-2024-0256 | 11 August 2024 | Service technique | Updated | Pipe leak | 37 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant