All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 61 | Facture d’eau anormalement élevée à Golf Sud | SG-SENEAU-2025-0075 | 28 March 2025 | Service des relations usagers | Published | Billing | 19 | View response |
| 62 | Coupures d’eau répétées à Diamaguène | SG-SENEAU-2025-0074 | 27 March 2025 | Direction générale | Published | Water cut | 73 | View response |
| 63 | Coupures d’eau répétées à Diamaguène | SG-SENEAU-2025-0073 | 26 March 2025 | Direction générale | Published | Water cut | 50 | View response |
| 64 | Caniveau obstrué à Golf Sud | SG-SENEAU-2025-0072 | 25 March 2025 | Service technique | Updated | Blocked pipe | 45 | View response |
| 65 | Coupures d’eau répétées à Hamo 5 | SG-SENEAU-2025-0071 | 24 March 2025 | Service technique | Updated | Water cut | 45 | View response |
| 66 | Coupures d’eau répétées à Hamo 5 | SG-SENEAU-2025-0070 | 23 March 2025 | Service technique | Pending | Water cut | 54 | View response |
| 67 | Facture d’eau anormalement élevée à Golf Sud | SG-SENEAU-2025-0069 | 22 March 2025 | Service des relations usagers | Published | Billing | 44 | View response |
| 68 | Coupures d’eau répétées à Diamaguène | SG-SENEAU-2025-0068 | 21 March 2025 | Direction générale | Updated | Water cut | 52 | View response |
| 69 | Pas d’eau au robinet depuis 3 jours à Sacré-Cœur | SG-SENEAU-2025-0067 | 21 March 2025 | Service des relations usagers | Published | Water cut | 70 | View response |
| 70 | Pas d’eau au robinet depuis 3 jours à Sacré-Cœur | SG-SENEAU-2025-0066 | 20 March 2025 | Service des relations usagers | Published | Water cut | 35 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant