All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 71 | Pas d’eau au robinet depuis 3 jours à Fandène | SG-SENEAU-2025-0065 | 19 March 2025 | Direction générale | Updated | Water cut | 62 | View response |
| 72 | Pas d’eau au robinet depuis 3 jours à Fandène | SG-SENEAU-2025-0064 | 18 March 2025 | Direction générale | Published | Water cut | 37 | View response |
| 73 | Coupures d’eau répétées à Hamo 5 | SG-SENEAU-2025-0063 | 17 March 2025 | Service technique | Published | Water cut | 64 | View response |
| 74 | Canal bouché à Liberté 6 | SG-SENEAU-2025-0062 | 17 March 2025 | Service technique | Published | Blocked pipe | 37 | View response |
| 75 | Canal bouché à Liberté 6 | SG-SENEAU-2025-0061 | 16 March 2025 | Service technique | Published | Blocked pipe | 51 | View response |
| 76 | Pas d’eau au robinet depuis 3 jours à Sacré-Cœur | SG-SENEAU-2025-0060 | 15 March 2025 | Service des relations usagers | Published | Water cut | 43 | View response |
| 77 | Facture d’eau anormalement élevée à Sangalkam | SG-SENEAU-2025-0059 | 15 March 2025 | Service des relations usagers | Updated | Billing | 26 | View response |
| 78 | Facture d’eau anormalement élevée à Sangalkam | SG-SENEAU-2025-0058 | 14 March 2025 | Service des relations usagers | Pending | Billing | 74 | View response |
| 79 | Débordement d’eaux usées à Pikine Technopole | SG-SENEAU-2025-0057 | 12 March 2025 | Direction générale | Published | Sewage overflow | 50 | View response |
| 80 | Pas d’eau au robinet depuis 3 jours à Fandène | SG-SENEAU-2025-0056 | 12 March 2025 | Direction générale | Updated | Water cut | 74 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant