All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 81 | Débordement d’eaux usées à Pikine Technopole | SG-SENEAU-2025-0055 | 12 March 2025 | Direction générale | Published | Sewage overflow | 65 | View response |
| 82 | Canal bouché à Liberté 6 | SG-SENEAU-2025-0054 | 11 March 2025 | Service technique | Updated | Blocked pipe | 84 | View response |
| 83 | Facture d’eau anormalement élevée à Sangalkam | SG-SENEAU-2025-0053 | 08 March 2025 | Service des relations usagers | Published | Billing | 58 | View response |
| 84 | Pas d’eau au robinet depuis 3 jours à Golf Sud | SG-SENEAU-2025-0052 | 05 March 2025 | Service technique | Published | Water cut | 43 | View response |
| 85 | Débordement d’eaux usées à Pikine Technopole | SG-SENEAU-2025-0051 | 05 March 2025 | Direction générale | Published | Sewage overflow | 46 | View response |
| 86 | Pas d’eau au robinet depuis 3 jours à Golf Sud | SG-SENEAU-2025-0050 | 04 March 2025 | Service technique | Published | Water cut | 21 | View response |
| 87 | Facture d’eau anormalement élevée à Rufisque Est | SG-SENEAU-2025-0049 | 02 March 2025 | Service des relations usagers | Published | Billing | 87 | View response |
| 88 | Facture d’eau anormalement élevée à Rufisque Est | SG-SENEAU-2025-0048 | 01 March 2025 | Service des relations usagers | Not relevant | Billing | 56 | View response |
| 89 | Débordement d’eaux usées à Keur Massar | SG-SENEAU-2025-0047 | 28 February 2025 | Direction générale | Published | Sewage overflow | 74 | View response |
| 90 | Débordement d’eaux usées à Keur Massar | SG-SENEAU-2025-0046 | 28 February 2025 | Direction générale | Pending | Sewage overflow | 82 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant