All responses from the administration
Browse every response published by SENELEC to citizen reports, with its status, date and level of follow-up.
SENELEC
Khountou score
82/100Excellent
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
Total responses
287
+14 this month
Published responses
195
68% of total
Updates
63
22% of total
Not relevant / rejected
9
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 1 | Coupures d’électricité répétées à Colobane | SG-SENELEC-2025-0107 | 05 May 2025 | Service Dépannage | Published | Power cut | 57 | View response |
| 2 | Coupures d’électricité répétées à Colobane | SG-SENELEC-2025-0106 | 04 May 2025 | Service Dépannage | Published | Power cut | 26 | View response |
| 3 | Coupures d’électricité répétées à Colobane | SG-SENELEC-2025-0101 | 30 April 2025 | Service Dépannage | Published | Power cut | 45 | View response |
| 4 | Coupures d’électricité répétées à HLM | SG-SENELEC-2025-0075 | 05 April 2025 | Direction Distribution | Published | Power cut | 84 | View response |
| 5 | Coupures d’électricité répétées à HLM | SG-SENELEC-2025-0073 | 03 April 2025 | Direction Distribution | Published | Power cut | 37 | View response |
| 6 | Coupures d’électricité répétées à HLM | SG-SENELEC-2025-0067 | 29 March 2025 | Direction Distribution | Published | Power cut | 86 | View response |
| 7 | Délestage sans préavis à Plateau | SG-SENELEC-2025-0057 | 18 March 2025 | Direction Distribution | Published | Power cut | 20 | View response |
| 8 | Délestage sans préavis à Plateau | SG-SENELEC-2025-0055 | 17 March 2025 | Direction Distribution | Published | Power cut | 61 | View response |
| 9 | Délestage sans préavis à Plateau | SG-SENELEC-2025-0050 | 12 March 2025 | Direction Distribution | Updated | Power cut | 70 | View response |
| 10 | Délestage sans préavis à Mermoz | SG-SENELEC-2025-0048 | 10 March 2025 | Direction Distribution | Published | Power cut | 64 | View response |
Responses by status
287Total
- Published responses195 (68%)
- Updates63 (22%)
- Pending20 (7%)
- Not relevant9 (3%)
Responses by category
- Power cut73 (25 %)
- Voltage drop63 (22 %)
- Prepaid meter47 (16 %)
- Connection delay40 (14 %)
- Public lighting36 (13 %)
- Other28 (10 %)
Response trends
- Published responses
- Updates
- Not relevant