All responses from the administration
Browse every response published by SENELEC to citizen reports, with its status, date and level of follow-up.
SENELEC
Khountou score
82/100Excellent
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
Total responses
287
+14 this month
Published responses
195
68% of total
Updates
63
22% of total
Not relevant / rejected
9
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 111 | Délestage sans préavis à Colobane | SG-SENELEC-2024-0419 | 10 January 2025 | Direction Distribution | Published | Power cut | 48 | View response |
| 112 | Rue plongée dans le noir à Hamo 5 | SG-SENELEC-2024-0418 | 09 January 2025 | Service Dépannage | Published | Public lighting | 72 | View response |
| 113 | Branchement en attente depuis 4 mois à Parcelles Assainies | SG-SENELEC-2024-0417 | 09 January 2025 | Direction Distribution | Published | Connection delay | 88 | View response |
| 114 | Branchement en attente depuis 4 mois à Keur Massar | SG-SENELEC-2024-0416 | 07 January 2025 | Service Dépannage | Published | Connection delay | 38 | View response |
| 115 | Baisse de tension qui endommage les appareils à Sam Notaire | SG-SENELEC-2024-0415 | 05 January 2025 | Service Clientèle | Updated | Voltage drop | 52 | View response |
| 116 | Délestage sans préavis à Sacré-Cœur | SG-SENELEC-2024-0414 | 05 January 2025 | Service Clientèle | Published | Power cut | 63 | View response |
| 117 | Branchement en attente depuis 4 mois à Parcelles Assainies | SG-SENELEC-2024-0413 | 03 January 2025 | Direction Distribution | Published | Connection delay | 61 | View response |
| 118 | Coupures d’électricité répétées à Golf Sud | SG-SENELEC-2024-0412 | 31 December 2024 | Direction Distribution | Published | Power cut | 79 | View response |
| 119 | Branchement en attente depuis 4 mois à Keur Massar | SG-SENELEC-2024-0411 | 31 December 2024 | Service Dépannage | Pending | Connection delay | 80 | View response |
| 120 | Compteur Woyofal bloqué à Colobane | SG-SENELEC-2024-0410 | 31 December 2024 | Service Dépannage | Published | Prepaid meter | 57 | View response |
Responses by status
287Total
- Published responses195 (68%)
- Updates63 (22%)
- Pending20 (7%)
- Not relevant9 (3%)
Responses by category
- Power cut73 (25 %)
- Voltage drop63 (22 %)
- Prepaid meter47 (16 %)
- Connection delay40 (14 %)
- Public lighting36 (13 %)
- Other28 (10 %)
Response trends
- Published responses
- Updates
- Not relevant