All responses from the administration
Browse every response published by SENELEC to citizen reports, with its status, date and level of follow-up.
SENELEC
Khountou score
82/100Excellent
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
Total responses
287
+14 this month
Published responses
195
68% of total
Updates
63
22% of total
Not relevant / rejected
9
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 281 | Rue plongée dans le noir à Mbao | SG-SENELEC-2024-0249 | 20 May 2024 | Service Dépannage | Published | Public lighting | 83 | View response |
| 282 | Compteur Woyofal bloqué à Diamniadio | SG-SENELEC-2024-0248 | 17 May 2024 | Service Clientèle | Published | Prepaid meter | 35 | View response |
| 283 | Coupures d’électricité répétées à Mermoz | SG-SENELEC-2024-0247 | 15 May 2024 | Service Dépannage | Published | Power cut | 30 | View response |
| 284 | Branchement en attente depuis 4 mois à Yoff | SG-SENELEC-2024-0246 | 13 May 2024 | Direction Distribution | Updated | Connection delay | 37 | View response |
| 285 | Rue plongée dans le noir à Hamo 5 | SG-SENELEC-2024-0245 | 13 May 2024 | Service Clientèle | Published | Public lighting | 39 | View response |
| 286 | Coupures d’électricité répétées à Mermoz | SG-SENELEC-2024-0244 | 09 May 2024 | Service Dépannage | Not relevant | Power cut | 43 | View response |
| 287 | Rue plongée dans le noir à Hamo 5 | SG-SENELEC-2024-0243 | 07 May 2024 | Service Clientèle | Not relevant | Public lighting | 63 | View response |
Responses by status
287Total
- Published responses195 (68%)
- Updates63 (22%)
- Pending20 (7%)
- Not relevant9 (3%)
Responses by category
- Power cut73 (25 %)
- Voltage drop63 (22 %)
- Prepaid meter47 (16 %)
- Connection delay40 (14 %)
- Public lighting36 (13 %)
- Other28 (10 %)
Response trends
- Published responses
- Updates
- Not relevant