All responses from the administration
Browse every response published by SENELEC to citizen reports, with its status, date and level of follow-up.
SENELEC
Khountou score
82/100Excellent
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
Total responses
287
+14 this month
Published responses
195
68% of total
Updates
63
22% of total
Not relevant / rejected
9
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 271 | Délestage sans préavis à Pikine Nord | SG-SENELEC-2024-0259 | 04 June 2024 | Service Dépannage | Published | Power cut | 60 | View response |
| 272 | Câbles électriques à nu à Diamaguène | SG-SENELEC-2024-0258 | 01 June 2024 | Direction Distribution | Published | Dangerous installation | 44 | View response |
| 273 | Délestage sans préavis à Sacré-Cœur | SG-SENELEC-2024-0257 | 30 May 2024 | Service Clientèle | Not relevant | Power cut | 18 | View response |
| 274 | Câbles électriques à nu à Thiès Nord | SG-SENELEC-2024-0256 | 29 May 2024 | Direction Distribution | Published | Dangerous installation | 32 | View response |
| 275 | Délestage sans préavis à Pikine Nord | SG-SENELEC-2024-0255 | 29 May 2024 | Service Dépannage | Published | Power cut | 82 | View response |
| 276 | Rue plongée dans le noir à Mbao | SG-SENELEC-2024-0254 | 26 May 2024 | Service Dépannage | Published | Public lighting | 26 | View response |
| 277 | Délestage sans préavis à Sacré-Cœur | SG-SENELEC-2024-0253 | 24 May 2024 | Service Clientèle | Published | Power cut | 43 | View response |
| 278 | Compteur Woyofal bloqué à Diamniadio | SG-SENELEC-2024-0252 | 22 May 2024 | Service Clientèle | Updated | Prepaid meter | 72 | View response |
| 279 | Câbles électriques à nu à Thiès Nord | SG-SENELEC-2024-0251 | 22 May 2024 | Direction Distribution | Published | Dangerous installation | 29 | View response |
| 280 | Branchement en attente depuis 4 mois à Yoff | SG-SENELEC-2024-0250 | 21 May 2024 | Direction Distribution | Pending | Connection delay | 83 | View response |
Responses by status
287Total
- Published responses195 (68%)
- Updates63 (22%)
- Pending20 (7%)
- Not relevant9 (3%)
Responses by category
- Power cut73 (25 %)
- Voltage drop63 (22 %)
- Prepaid meter47 (16 %)
- Connection delay40 (14 %)
- Public lighting36 (13 %)
- Other28 (10 %)
Response trends
- Published responses
- Updates
- Not relevant