All responses from the administration
Browse every response published by SENELEC to citizen reports, with its status, date and level of follow-up.
SENELEC
Khountou score
82/100Excellent
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
Total responses
287
+14 this month
Published responses
195
68% of total
Updates
63
22% of total
Not relevant / rejected
9
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 151 | Rue plongée dans le noir à Liberté 6 | SG-SENELEC-2024-0379 | 17 November 2024 | Service Dépannage | Published | Public lighting | 18 | View response |
| 152 | Branchement en attente depuis 4 mois à Mbao | SG-SENELEC-2024-0378 | 13 November 2024 | Service Clientèle | Published | Connection delay | 48 | View response |
| 153 | Compteur Woyofal bloqué à Grand-Yoff | SG-SENELEC-2024-0377 | 12 November 2024 | Direction Distribution | Published | Prepaid meter | 44 | View response |
| 154 | Rue plongée dans le noir à Golf Sud | SG-SENELEC-2024-0376 | 12 November 2024 | Direction Distribution | Published | Public lighting | 64 | View response |
| 155 | Rue plongée dans le noir à Liberté 6 | SG-SENELEC-2024-0375 | 10 November 2024 | Service Dépannage | Updated | Public lighting | 62 | View response |
| 156 | Délestage sans préavis à Grand-Yoff | SG-SENELEC-2024-0374 | 08 November 2024 | Service Dépannage | Published | Power cut | 19 | View response |
| 157 | Branchement en attente depuis 4 mois à Mbao | SG-SENELEC-2024-0373 | 07 November 2024 | Service Clientèle | Published | Connection delay | 22 | View response |
| 158 | Rue plongée dans le noir à Golf Sud | SG-SENELEC-2024-0372 | 05 November 2024 | Direction Distribution | Updated | Public lighting | 50 | View response |
| 159 | Câbles électriques à nu à Plateau | SG-SENELEC-2024-0371 | 05 November 2024 | Service Clientèle | Published | Dangerous installation | 61 | View response |
| 160 | Câbles électriques à nu à Pikine Nord | SG-SENELEC-2024-0370 | 03 November 2024 | Direction Distribution | Published | Dangerous installation | 21 | View response |
Responses by status
287Total
- Published responses195 (68%)
- Updates63 (22%)
- Pending20 (7%)
- Not relevant9 (3%)
Responses by category
- Power cut73 (25 %)
- Voltage drop63 (22 %)
- Prepaid meter47 (16 %)
- Connection delay40 (14 %)
- Public lighting36 (13 %)
- Other28 (10 %)
Response trends
- Published responses
- Updates
- Not relevant