All responses from the administration
Browse every response published by SENELEC to citizen reports, with its status, date and level of follow-up.
SENELEC
Khountou score
82/100Excellent
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
Total responses
287
+14 this month
Published responses
195
68% of total
Updates
63
22% of total
Not relevant / rejected
9
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 211 | Branchement en attente depuis 4 mois à Saly | SG-SENELEC-2024-0319 | 26 August 2024 | Service Clientèle | Updated | Connection delay | 55 | View response |
| 212 | Baisse de tension qui endommage les appareils à Pikine Technopole | SG-SENELEC-2024-0318 | 23 August 2024 | Service Clientèle | Pending | Voltage drop | 69 | View response |
| 213 | Coupures d’électricité répétées à Nguékokh | SG-SENELEC-2024-0317 | 22 August 2024 | Direction Distribution | Published | Power cut | 67 | View response |
| 214 | Baisse de tension qui endommage les appareils à Sangalkam | SG-SENELEC-2024-0316 | 21 August 2024 | Direction Distribution | Published | Voltage drop | 65 | View response |
| 215 | Baisse de tension qui endommage les appareils à Parcelles Assainies | SG-SENELEC-2024-0315 | 21 August 2024 | Service Dépannage | Not relevant | Voltage drop | 85 | View response |
| 216 | Baisse de tension qui endommage les appareils à Fann | SG-SENELEC-2024-0314 | 19 August 2024 | Service Dépannage | Published | Voltage drop | 25 | View response |
| 217 | Baisse de tension qui endommage les appareils à Pikine Technopole | SG-SENELEC-2024-0313 | 17 August 2024 | Service Clientèle | Published | Voltage drop | 83 | View response |
| 218 | Baisse de tension qui endommage les appareils à Sangalkam | SG-SENELEC-2024-0312 | 15 August 2024 | Direction Distribution | Published | Voltage drop | 47 | View response |
| 219 | Compteur Woyofal bloqué à Ndiarème | SG-SENELEC-2024-0311 | 15 August 2024 | Service Clientèle | Published | Prepaid meter | 34 | View response |
| 220 | Câbles électriques à nu à Parcelles Assainies | SG-SENELEC-2024-0310 | 14 August 2024 | Direction Distribution | Published | Dangerous installation | 20 | View response |
Responses by status
287Total
- Published responses195 (68%)
- Updates63 (22%)
- Pending20 (7%)
- Not relevant9 (3%)
Responses by category
- Power cut73 (25 %)
- Voltage drop63 (22 %)
- Prepaid meter47 (16 %)
- Connection delay40 (14 %)
- Public lighting36 (13 %)
- Other28 (10 %)
Response trends
- Published responses
- Updates
- Not relevant