All responses from the administration
Browse every response published by SENELEC to citizen reports, with its status, date and level of follow-up.
SENELEC
Khountou score
82/100Excellent
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
Total responses
287
+14 this month
Published responses
195
68% of total
Updates
63
22% of total
Not relevant / rejected
9
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 201 | Branchement en attente depuis 4 mois à Mermoz | SG-SENELEC-2024-0329 | 07 September 2024 | Service Clientèle | Published | Connection delay | 71 | View response |
| 202 | Câbles électriques à nu à Liberté 6 | SG-SENELEC-2024-0328 | 06 September 2024 | Service Dépannage | Updated | Dangerous installation | 77 | View response |
| 203 | Compteur Woyofal bloqué à Saly | SG-SENELEC-2024-0327 | 04 September 2024 | Direction Distribution | Published | Prepaid meter | 68 | View response |
| 204 | Branchement en attente depuis 4 mois à Khombole | SG-SENELEC-2024-0326 | 03 September 2024 | Service Dépannage | Updated | Connection delay | 78 | View response |
| 205 | Branchement en attente depuis 4 mois à Mermoz | SG-SENELEC-2024-0325 | 02 September 2024 | Service Clientèle | Updated | Connection delay | 40 | View response |
| 206 | Branchement en attente depuis 4 mois à Saly | SG-SENELEC-2024-0324 | 31 August 2024 | Service Clientèle | Published | Connection delay | 61 | View response |
| 207 | Compteur Woyofal bloqué à Saly | SG-SENELEC-2024-0323 | 30 August 2024 | Direction Distribution | Published | Prepaid meter | 64 | View response |
| 208 | Coupures d’électricité répétées à Nguékokh | SG-SENELEC-2024-0322 | 28 August 2024 | Direction Distribution | Published | Power cut | 72 | View response |
| 209 | Branchement en attente depuis 4 mois à Khombole | SG-SENELEC-2024-0321 | 27 August 2024 | Service Dépannage | Published | Connection delay | 85 | View response |
| 210 | Baisse de tension qui endommage les appareils à Parcelles Assainies | SG-SENELEC-2024-0320 | 27 August 2024 | Service Dépannage | Pending | Voltage drop | 75 | View response |
Responses by status
287Total
- Published responses195 (68%)
- Updates63 (22%)
- Pending20 (7%)
- Not relevant9 (3%)
Responses by category
- Power cut73 (25 %)
- Voltage drop63 (22 %)
- Prepaid meter47 (16 %)
- Connection delay40 (14 %)
- Public lighting36 (13 %)
- Other28 (10 %)
Response trends
- Published responses
- Updates
- Not relevant